Regardless of the fact that the web hosting service provided by the different companies is more or less identical, every provider has their own platform with its own modifications and different ways to carry out given procedures. For this reason, an exhaustive knowledge base will be pretty useful both for persons with zero prior experience and for technically accomplished individuals who will at some point discover how specific tasks are accomplished, but will waste time in the process. The aim of such a knowledge base is to help make the service quick and simple to use, sparing users time and effort. The end result is more pleased customers, as they can quickly find the information they’re seeking, and a lot less work for the client service staff representatives, because usually the majority of the inquiries and problems that customers have got are already included in the knowledge base. If the articles are properly written and encompass more topics, you will be able to learn more not only about your account, but also about the web hosting service as a whole.

Extensive Online Documentation in Cloud Web Hosting

If you have purchased your very first cloud web hosting plan through our company or have migrated your site over to us, you’ll get accustomed to our services and our custom Hepsia Control Panel very quickly thanks to the fact that we have compiled an elaborate web-based knowledge base where you can find all the info that you may ever need – both general info with regards to the web hosting service as a whole and more specific info about the separate functions that you can make use of and the issues that you might bump into. The articles are available in two locations. The full article list is accessible via the Help section of the Control Panel. You can find articles that are dedicated to the different features in each section of the Control Panel as well. You can acquaint yourself with how to accomplish basically everything, from enabling an .htaccess file to managing a mailing list, and all the articles feature thorough guides, so you won’t ever become perplexed on account of an unclear text. Needless to say, in case you encounter a more specific obstacle and you are unable to find a solution in our knowledge base, you can get in touch with our customer service staff members 24-7.

Extensive Online Documentation in Semi-dedicated Hosting

The Help section of the Hepsia Control Panel, which is included in our Linux semi-dedicated hosting, will permit you to access the comprehensive online help documentation that we have compiled for you. The articles contain generic info about our services, instructional tutorials about the separate functions that you can use, as well as troubleshooting instructions that can help you repair common problems that you may encounter. The topics that we have included encompass virtually everything, from easy things such as how to host a brand-new domain in the account, to more complex ones such as which SSH commands can be executed on the servers. Relevant articles about the features of a specific section of the Control Panel will always be available on the right side of the page that you are on, while the complete article collection is accessible through the all-inclusive Help section.