The support that you can receive from your cloud web hosting supplier is very important, no matter if you have pre-sales questions and you aren't a customer yet, or you have some technical problem with an existing account. Timely and clear info regarding a question or a problem will save you a lot of time and efforts, not mentioning that this could often be an indicator that you are ordering from a real hosting supplier and not from a reseller. When you obtain a hosting account from a company that does not own its servers and it can't access them immediately, it's likely that you will wait for a day or two in order to receive a response to your query, therefore your sites may remain offline for a long time. Alternatively, a company that provides various means of communication and has a technical support team available at any time can assist you right away and help you limit or entirely avoid any downtime and potential losses.

24/7 Customer Support in Cloud Web Hosting

We acknowledge the importance of receiving assistance in a timely manner, that's why our cloud web hosting services feature 24/7 tech support plus several options for contact. In case you don't have an account yet, you can easily call us or use our live chat and speak with a live agent, to find out about our services or check if our servers meet the system requirements for your web sites. Thus, you will not end up getting a service which you can't use. In case you already have your website hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires additional investigation. In contrast to the majority of providers out there, we respond to all the tickets within 1 hour, so you won't need to wait for an entire day. Our support services can be used twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated hosting that we supply feature 24/7 customer and technical support, therefore no matter what issue you have, you can get in touch with us and we'll give you a hand in a timely manner. Our guaranteed response time for every email message or support ticket that you open through your Hepsia web hosting Control Panel is only 1 hour; typically the reply time hardly ever is more than 20 minutes. Furthermore, we offer phone support with a couple of local numbers internationally and a live chat, so that you will be able to get in touch with us and find more info about our solutions even if you do not have an account yet. We can assist you with nearly any question or a problem you have - payment methods, package specifications, email setup, hosting account settings, etcetera. If you employ our services, you will not ever experience an issue where you have to wait for a few days to get an issue resolved like you may have to do with a number of other suppliers.

24/7 Customer Support in VPS Web Hosting

In case you purchase a virtual private server from our company, you will be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, we now have several local telephone numbers in the United States of America, the UK and Australia as well as a live chat service. If you're an active customer and you need assistance with a technical issue that requires more time to investigate or resolve, you'll be able to open a ticket from your billing account or you can send an email message and we will handle the trouble and send you a response within the hour. The answer time is guaranteed 24/7, including weekends and holidays, however for many problems it takes a maximum of 30 minutes to receive assistance. The support service covers the VPS plus all pre-installed software it includes, so in case you'd like to have help with third-party apps, you can check the optional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers Hosting

All the dedicated server packages that we provide come with 24/7 support through different methods of communication and with a 1-hour max answer time guarantee. When you want to find out more about the plans or you have various billing or general questions, you will be able to phone one of the local numbers we have around the world or you can use our live chat support and talk to a live agent. For strictly technical issues that require the help of a tech support person or an administrator, you can open a ticket from your billing Control Panel or you could send an email, as all of these channels are more appropriate to monitor a given problem. The answer time for them rarely is more than 30 mins, so you can forget about having to wait for a full day to get support. The support service is available for all server-related matters, which includes the pre-installed software. If you need support for third-party apps, you may consider obtaining the Managed Services upgrade that we supply with all of the packages.