Integrated Ticketing System in Cloud Web Hosting
In stark contrast with what you may find with many other web hosting providers, the support ticket system that we are using with our cloud web hosting services is included in the Hepsia Control Panel, which is included with all hosting accounts. You won’t need to memorize several logon names and passwords, as you will be able to manage your tickets and the web hosting account itself from a single location. So, in case you’ve got a question or confront an obstacle, you can contact our help desk staff right away. Our ticketing system features an intelligent search functionality. This suggests that even if you’ve posted plenty of tickets through the years, you will be able to track down the one that you need without any hassles. On top of that, you can read knowledge base guides to resolving commonly confronted obstacles.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it’s more convenient to manage everything in one single location, which is why we’ve integrated a ticketing system into the custom-created Hepsia Control Panel, which comes with every semi-dedicated server account. This will allow you to handle the correspondence with our customer support staff together with your semi-dedicated account, which goes to say that you won’t need to remember additional login credentials for another admin dashboard. You’ll be able to send a new ticket or to check the status of an old one with no more than a few clicks of the mouse whilst you are browsing the content within your semi-dedicated account. Plus, you can search through older tickets using an intelligent search option or read relevant help articles with solutions to commonly experienced complications. The built-in trouble ticket system is closely monitored 24x7x365 with the maximum ticket response time being only 1 hour, so there’ll always be somebody to help you out.