A ticketing system is the most widespread communication channel that web hosting providers offer to their customers. It is typically part of the billing account and is the most efficient way to tackle a problem that takes a certain period of time to investigate or that needs to be forwarded to a server admin. Thus, all responses added by either side will be stored in the same location in case somebody else needs to work on the issue at hand and the information already exchanged in the ticket will be accessible to all parties. The drawback of using a ticketing system with most web hosting platforms is that it is separate from the hosting Control Panel, which implies that you will need to log in and out of at least 2 accounts to execute a given task or to reach the hosting company’s customer service staff. In case you’d like to administer a couple of domains and each one is hosted in its very own account, you’ll have to use an even larger number of accounts simultaneously. Plus, it might take substantial time for the provider to reply to your ticket.

Integrated Ticketing System in Cloud Web Hosting

In stark contrast with what you may find with many other web hosting providers, the support ticket system that we are using with our cloud web hosting services is included in the Hepsia Control Panel, which is included with all hosting accounts. You won’t need to memorize several logon names and passwords, as you will be able to manage your tickets and the web hosting account itself from a single location. So, in case you’ve got a question or confront an obstacle, you can contact our help desk staff right away. Our ticketing system features an intelligent search functionality. This suggests that even if you’ve posted plenty of tickets through the years, you will be able to track down the one that you need without any hassles. On top of that, you can read knowledge base guides to resolving commonly confronted obstacles.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s more convenient to manage everything in one single location, which is why we’ve integrated a ticketing system into the custom-created Hepsia Control Panel, which comes with every semi-dedicated server account. This will allow you to handle the correspondence with our customer support staff together with your semi-dedicated account, which goes to say that you won’t need to remember additional login credentials for another admin dashboard. You’ll be able to send a new ticket or to check the status of an old one with no more than a few clicks of the mouse whilst you are browsing the content within your semi-dedicated account. Plus, you can search through older tickets using an intelligent search option or read relevant help articles with solutions to commonly experienced complications. The built-in trouble ticket system is closely monitored 24x7x365 with the maximum ticket response time being only 1 hour, so there’ll always be somebody to help you out.