Should you ever experience a problem with your website and be unable to fix it yourself, ask the respective web hosting company’s help desk support team to assist you to bring the website back online. A timely solution would be the best-case scenario, but a lot of hosting companies respond within twenty four hours or even more, particularly if you’re working with a hosting reseller. Even if your problem can be quickly sorted out, your website may not work correctly or it may not be available whatsoever for an extended time period, so you may lose prospective customers since it’s rather unlikely that anybody would willingly go back to a website that’s inoperational. That is why, you ought to make certain not only that you can get in touch with your hosting company, but also that they can reply and assist you in a well-timed fashion. If an application update doesn’t go as planned or if you erase something accidentally, for example, the site should be fixed quickly in order to prevent extended unreachability.

One-Hour Response Guarantee in Cloud Web Hosting

Our cloud web hosting services feature a 60-minute reply guarantee, which means that irrespective of what inquiry or difficulty you might have, we will always be there to lend you a hand. Actually, it rarely takes more than 30 minutes to get a problem fixed or an inquiry answered, and this is valid for both technical and sales matters. Our client support staff representatives are available 24x7, even on weekends and official holidays, which means that you’ll get prompt help anytime you need it. We understand exactly how valuable time can be, so by the time we reply to your e-mail or trouble ticket, we’ll have examined the matter and, if we haven’t discovered a solution, we’ll give you more info on what you need to do on your end, if the case demands this. With our support services, you can be certain that there will be someone to help you out straight away, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we know precisely how vital it is to get well-timed help, we promise that you’ll never have to wait around for more than an hour to obtain an answer to any ticket that you send from your semi-dedicated server Control Panel. As it is, you will seldom have to wait around for more than 20 to 30 minutes and this is valid for any enquiry regardless of its nature – technical, general or billing. Furthermore, our client and technical support team will be at your disposal 365 days a year, which suggests that even if you post a ticket during legal holidays, you will always obtain an immediate reply, which will include the answer to an inquiry, the solution to an obstacle or the info necessary to resolve an issue yourself – in case there’s something that you need to do on your end. With us, you won't ever need to spend a day hanging around awaiting an answer like you would with other companies.