Though this isn't the most importantfactor for you to distinguish a trustworthy cloud web hosting company from a bad one or a reseller from a real supplier, having the option to call and talk to a live person is a sign that you aren't dealing with a one-person service provider and that you can get in touch with someone if you're in need of support. The phone support for hosting services may vary from standard to expert, which means that the problems that can be resolved through a call differ depending on the supplier. Generally, these issues are simpler and include billing or first level technical issues because more complex matters often require a support ticket where both you and the sysadmins can follow what is going on with a specific issue. However, being able to phone call your provider will save you lots of time and efforts for the numerous small things that may eventually appear at the time you manage your web hosting account.

Phone Support in Cloud Web Hosting

As we have live telephone support 14 hours every day, you will be able to call us and talk to our customer support representatives to get more information about the cloud web hosting services that we offer and make sure that our servers match the system requirements for your websites prior to buying anything. For your convenience, we now have telephone numbers on 3 continents so that you can call the one nearer to you - in the United States of America, the UK or Australia. In case you are already an existing customer, you'll be able to phone us about general and billing matters, and about some technical issues. In case the situation is strictly technical or it needs more time to analyze, you'll have to use our ticketing system, that will allow both you and our tech support crew to monitor the information given by each side.

Phone Support in Semi-dedicated Hosting

We provide live telephone support 14 hrs daily as part of the support services for each and every semi-dedicated server package that we supply. Due to the fact that some issues are more difficult and time-consuming, you may need to open a ticket in case you come across such a problem, still for all billing, general or small-scale technical issues you can always call us and we'll help you right away so as to save you the time you'll have to spend on opening a support ticket. Even if you do not have an account yet, you are able to find out if you can host your internet sites on our high-tech cloud platform or you will be able to receive any other general info about our semi-dedicated services. We have local phone numbers in the USA, the UK and Australia as well as a global number, so that you will be able to call the one which is closer to your region.