A 99.9% Server Uptime
The main advantage of building your very own cloud web hosting platform is that you don’t have to worry about compatibility – you configure a particular set of software tools in such a way as to be compatible with a particular set of hardware components. The final result is something considerably more steady and dependable, since there are much less possible chances of failure. We’ve built our cloud hosting system using proven hardware elements coupled with a significantly customized version of Security–Enhanced Linux in an attempt to set up a really safe environment for your personal sites.
This is why, with all our cloud web hosting services plans we offer you a 99.9% server uptime guarantee. This uptime guarantee is valid for all our datacenters.
A 99.9% Network Uptime
Along with our cloud hosting system, we’ve also built our own internal network in each one of our datacenters. Everything is based on top–of–the–line hardware components delivered by Juniper. And on each router, we’ve put a firewall with a sophisticated set of rules so as to filter all questionable requests.
In this way, in all our datacenter facilities – in our USA based data center, in our United Kingdom based data center, in our Finland based data center, in our Eastern Europe based data center and in our Australia based data center, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is valid with all hosting packages in each datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done just about everything to reduce all possible risks with our cloud hosting plans and regardless of the fact that we offer top–class customer support, there are times when the client simply isn’t happy with what we are offering. Or he has to upgrade to a more robust hosting solution, like a virtual private server or a dedicated hosting server.
Because of this, our company offers a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you are not happy, you will get your money back.
24/7 Technical Support
If you’ve ever been forced to wait for hours for a reply, you know how irritating this can be, especially when your website is at stake. That’s the reason why our company offers a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our technical support engineers will be right here for you and they’ll answer you within one hour. And the best part is that their average ticket response time is below 20 minutes!