Technical Support Channels
A One–Hour Response Time Guarantee
We provide a sixty–minute response time guarantee for any trouble ticket or email that you send to the client support staff. We’ll swiftly answer all the general enquiries and forward the issue to our sysadmins if any further assistance is needed. If you take advantage of our Optional Managed Services package, we will perform any of the included server management tasks at a time that has been agreed upon upfront.
An Excellent Customer Care Service
Our client support team will be online for you 24x7 if you require assistance with our Website Control Panel or with any of the applications that we have pre–installed for you on the dedicated hosting server. Furthermore if you need assistance handling all the routine administration tasks on your dedicated hosting server, you can have a look at our Optional Managed Services package, which includes data backup hard disk drive storage space, Operating System updates every week, installation and problem troubleshooting procedures, server monitoring and restarting services, etcetera.
An Easy–to–Navigate Help Area
Our Website Control Panel was preinstalled for each Linux dedicated hosting server. Among its features is a rather time and effort–saving integrated knowledge base that will guide you step by step on all the operations that you can carry out. Most of the how–to articles also video versions that show all the tasks that you can perform in a highly illustrative manner. You will find the help articles and the video tutorials in the top right corner of each section of the Website Control Panel.